:root{
  --bg:#f4f6fa; --panel:#fff; --line:#e3e7ee; --line2:#eef1f5; --text:#1b2433; --muted:#6b7587;
  --brand:#1859d1; --brand-d:#0f3f9e; --brand-l:#e8f0fd; --nav:#0e1a2f; --nav2:#16243d; --navtext:#b7c2d6;
  --green:#14804a; --green-l:#e3f5ea; --amber:#a15c00; --amber-l:#fff3dc; --red:#c0262d; --red-l:#fde8e8;
  --purple:#6b3fc4; --purple-l:#f0eafc; --blue:#1859d1; --blue-l:#e8f0fd; --teal:#0d7a7a; --teal-l:#e0f4f4; --gray:#5b6474; --gray-l:#eef0f3;
  --radius:8px; --shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.06);
}
*{box-sizing:border-box}
html,body{margin:0}
body{font:14px/1.45 "Segoe UI",system-ui,-apple-system,Roboto,Arial,sans-serif;color:var(--text);background:var(--bg)}
a{color:var(--brand);text-decoration:none} a:hover{text-decoration:underline}
h1{font-size:20px;margin:0} h2{font-size:16px;margin:0 0 12px} h3{font-size:14px;margin:0 0 8px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.muted{color:var(--muted)} .small{font-size:12px} .right{text-align:right} .nowrap{white-space:nowrap} .mt{margin-top:16px} .mb{margin-bottom:16px}
code,pre{font-family:Consolas,Menlo,monospace;background:var(--gray-l);border-radius:4px;padding:1px 4px} pre{padding:10px;overflow:auto}

/* Layout */
.app{display:grid;grid-template-columns:232px 1fr;min-height:100vh}
.side{background:var(--nav);color:var(--navtext);padding:14px 10px;position:sticky;top:0;height:100vh;overflow:auto}
.logo{white-space:nowrap;display:flex;align-items:center;gap:10px;color:#fff;font-weight:700;font-size:15px;padding:4px 8px 16px}
.logo .mark{width:30px;height:30px;border-radius:8px;background:linear-gradient(135deg,#2b7bff,#1544a8);display:grid;place-items:center;font-size:14px}
.side .sec{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#6f7d96;margin:16px 8px 6px}
.side a{display:flex;align-items:center;gap:10px;color:var(--navtext);padding:7px 10px;border-radius:6px;text-decoration:none}
.side a:hover{background:var(--nav2);color:#fff}
.side a.on{background:var(--brand);color:#fff}
.side a .ic{width:18px;text-align:center;opacity:.9}
.side a .cnt{margin-left:auto;background:#2a3a58;color:#fff;border-radius:10px;padding:0 7px;font-size:11px}
.main{min-width:0}
.top{display:flex;align-items:center;gap:12px;background:var(--panel);border-bottom:1px solid var(--line);padding:10px 22px;position:sticky;top:0;z-index:5}
.top form.search{flex:1;max-width:520px}
.top input.search{width:100%;padding:8px 12px;border:1px solid var(--line);border-radius:6px;background:var(--bg)}
.top .user{margin-left:auto;display:flex;align-items:center;gap:10px}
.avatar{width:30px;height:30px;border-radius:50%;background:var(--brand-l);color:var(--brand);display:grid;place-items:center;font-weight:700;font-size:12px}
.burger{display:none;background:none;border:0;font-size:22px;cursor:pointer}
.content{padding:20px 22px 60px;max-width:1500px}
.pagehead{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.pagehead .actions{margin-left:auto;display:flex;gap:8px;flex-wrap:wrap}

/* Components */
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px}
.card+.card{margin-top:16px}
.card.flush{padding:0}
.card .card-h{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--line2)}
.card .card-h h2{margin:0}
.card .card-b{padding:16px}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))} .g3{grid-template-columns:repeat(3,minmax(0,1fr))} .g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}
.split>*,.grid>*{min-width:0}
.card{overflow-wrap:anywhere}
.card.flush{overflow-x:auto}
.reply-tabs label:has(input:checked){background:var(--brand-l);border-color:var(--brand);color:var(--brand)}
.pt summary{color:var(--text);font-weight:400;list-style:none}
.side .logout{display:none}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);text-decoration:none;color:inherit;display:block}
.kpi:hover{border-color:var(--brand);text-decoration:none}
.kpi .v{font-size:26px;font-weight:700;line-height:1.1}
.kpi .l{color:var(--muted);font-size:12px;margin-top:4px}
.kpi.red .v{color:var(--red)} .kpi.amber .v{color:var(--amber)} .kpi.green .v{color:var(--green)} .kpi.blue .v{color:var(--brand)}

.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;color:var(--text);padding:7px 13px;border-radius:6px;font:inherit;font-weight:600;cursor:pointer;text-decoration:none;white-space:nowrap}
.btn:hover{background:var(--bg);text-decoration:none}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff} .btn.primary:hover{background:var(--brand-d)}
.btn.danger{color:var(--red);border-color:#f2c4c6} .btn.green{background:var(--green);border-color:var(--green);color:#fff}
.btn.sm{padding:4px 9px;font-size:12px} .btn.link{border:0;background:none;color:var(--brand);padding:0}
form.inline{display:inline}

table{width:100%;border-collapse:collapse}
.tbl th{font-size:12px;text-align:left;color:var(--muted);font-weight:600;padding:9px 12px;border-bottom:1px solid var(--line);background:#fafbfd;white-space:nowrap}
.tbl td{padding:9px 12px;border-bottom:1px solid var(--line2);vertical-align:middle}
.tbl tr:hover td{background:#fafcff}
.tbl tr.click{cursor:pointer}
.tbl .num{font-variant-numeric:tabular-nums}
.tbl-wrap{overflow-x:auto}
.empty{padding:28px;text-align:center;color:var(--muted)}

.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}
.b-blue{background:var(--blue-l);color:var(--blue)} .b-amber{background:var(--amber-l);color:var(--amber)} .b-green{background:var(--green-l);color:var(--green)}
.b-red{background:var(--red-l);color:var(--red)} .b-purple{background:var(--purple-l);color:var(--purple)} .b-gray{background:var(--gray-l);color:var(--gray)} .b-teal{background:var(--teal-l);color:var(--teal)}
.prio{display:inline-block;width:28px;text-align:center;border-radius:4px;font-size:12px;font-weight:700;padding:1px 0}
.p1{background:var(--red);color:#fff} .p2{background:#f08c00;color:#fff} .p3{background:var(--blue-l);color:var(--blue)} .p4{background:var(--gray-l);color:var(--gray)}
.sla{font-size:12px;font-weight:600;white-space:nowrap} .sla-ok{color:var(--green)} .sla-warning{color:var(--amber)} .sla-breached{color:var(--red)} .sla-paused{color:var(--purple)}
.vip{background:#fff0c2;color:#8a5a00;border-radius:4px;font-size:11px;padding:0 5px;font-weight:700}

label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:0 0 4px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=datetime-local],input[type=search],input[type=tel],select,textarea{
  width:100%;padding:8px 10px;border:1px solid #cfd6e1;border-radius:6px;font:inherit;background:#fff;color:var(--text)}
input:focus,select:focus,textarea:focus{outline:2px solid var(--brand-l);border-color:var(--brand)}
textarea{min-height:90px;resize:vertical}
.field{margin-bottom:12px}
.row{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px}
.check{display:flex;align-items:center;gap:6px;font-weight:500;color:var(--text);font-size:13px}
.check input{width:auto}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:end;margin-bottom:12px}
.filters select,.filters input{width:auto;min-width:130px;padding:6px 8px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:14px;flex-wrap:wrap}
.tabs a{padding:8px 12px;color:var(--muted);border-bottom:2px solid transparent;font-weight:600;text-decoration:none}
.tabs a.on{color:var(--brand);border-color:var(--brand)}

.flash{padding:10px 14px;border-radius:6px;margin-bottom:14px;font-weight:600}
.flash.ok{background:var(--green-l);color:var(--green)} .flash.err{background:var(--red-l);color:var(--red)}

/* Timeline */
.tl{list-style:none;margin:0;padding:0}
.tl li{padding:12px 0;border-bottom:1px solid var(--line2);display:flex;gap:10px}
.tl li:last-child{border:0}
.tl .bubble{flex:1;min-width:0}
.tl .meta{font-size:12px;color:var(--muted);margin-bottom:4px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.tl .body{white-space:pre-wrap;word-wrap:break-word}
.tl li.internal .bubble{background:#fffbea;border:1px solid #f3e3a3;border-radius:6px;padding:8px 10px}
.tl li.public .bubble{background:#f5f9ff;border:1px solid #d7e5fb;border-radius:6px;padding:8px 10px}
.tl li.customer .bubble{background:#f2fbf5;border-color:#cdebd8}
.tl li.system{padding:6px 0;font-size:12px;color:var(--muted)}
.props dt{font-size:12px;color:var(--muted);margin-top:10px}
.props dd{margin:2px 0 0;font-weight:500}
.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 12px} .kv div:nth-child(odd){color:var(--muted)}
.reply-tabs{display:flex;gap:6px;margin-bottom:8px}
.reply-tabs label{margin:0;cursor:pointer;padding:5px 10px;border-radius:6px;border:1px solid var(--line);font-weight:600;color:var(--text)}
.reply-tabs input{display:none}
.reply-tabs input:checked+span{color:var(--brand)}
.bulkbar{display:none;gap:8px;align-items:center;padding:8px 12px;background:var(--brand-l);border-bottom:1px solid var(--line)}
.bulkbar.show{display:flex;flex-wrap:wrap}
.bulkbar select{width:auto}

/* Planbord */
.planner{display:grid;grid-template-columns:160px repeat(7,minmax(120px,1fr));border:1px solid var(--line);border-radius:var(--radius);overflow:auto;background:#fff}
.planner>div{border-right:1px solid var(--line2);border-bottom:1px solid var(--line2);padding:6px;min-height:70px}
.planner .ph{background:#fafbfd;font-weight:600;font-size:12px;min-height:auto;position:sticky;top:0}
.planner .ph.today{color:var(--brand)}
.planner .op{font-weight:600;background:#fafbfd}
.planner .weekend{background:#fafafa}
.pt{display:block;font-size:12px;border-radius:5px;padding:4px 6px;margin-bottom:4px;background:var(--brand-l);border-left:3px solid var(--brand);color:var(--text);text-decoration:none}
.pt.change{background:var(--purple-l);border-color:var(--purple)}
.pt.done{opacity:.55;text-decoration:line-through}
.pt b{font-weight:600}

/* Portal */
.portal-top{background:var(--nav);color:#fff}
.portal-top .in{max-width:1000px;margin:0 auto;display:flex;align-items:center;gap:20px;padding:12px 18px;flex-wrap:wrap}
.portal-top a{color:#c9d4ea}
.portal-top .who{margin-left:auto;display:flex;gap:10px;align-items:center;white-space:nowrap}
.portal-top .in{flex-wrap:nowrap}.portal-top a{white-space:nowrap} .portal-top a.on,.portal-top a:hover{color:#fff}
.portal-main{max-width:1000px;margin:0 auto;padding:22px 18px 60px}
.hero{background:linear-gradient(135deg,#1859d1,#0f3f9e);color:#fff;border-radius:12px;padding:24px;margin-bottom:18px}
.hero h1{font-size:22px;margin-bottom:6px}
.hero form{display:flex;gap:8px;margin-top:14px}
.hero input{flex:1;border:0}
.article{line-height:1.6} .article h2,.article h3{margin-top:18px}

/* Login */
.login-wrap{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#0e1a2f,#16315f)}
.login{width:min(380px,92vw);background:#fff;border-radius:12px;padding:28px;box-shadow:0 20px 50px rgba(0,0,0,.3)}
.login .logo{color:var(--text);padding:0 0 18px}

.chart-box{position:relative;height:260px}
details summary{cursor:pointer;font-weight:600;color:var(--brand)}
.pill{display:inline-block;background:var(--gray-l);border-radius:4px;padding:0 6px;font-size:12px}
.progress{height:8px;background:var(--gray-l);border-radius:4px;overflow:hidden}
.progress>span{display:block;height:100%;background:var(--green)}
.progress>span.warn{background:#f08c00} .progress>span.bad{background:var(--red)}

@media (max-width:1100px){.split{grid-template-columns:1fr}.g4{grid-template-columns:repeat(2,1fr)}}
@media (max-width:820px){
  .app{grid-template-columns:1fr}
  .side{position:fixed;left:-260px;width:240px;z-index:20;transition:left .2s}
  .side.open{left:0}
  .burger{display:block}
  .g2,.g3,.g4{grid-template-columns:1fr}
  .content{padding:14px 12px 60px}
  .top{padding:8px 12px}
  .top .uname,.top .user form{display:none}
  .side .logout{display:flex}
  .top input.search{min-width:0}
  .kv{grid-template-columns:1fr}
  .portal-top .in{flex-wrap:wrap}.portal-top .who{margin-left:0}
  .hero form{flex-direction:column}
}
@media print{.side,.top,.actions,.btn{display:none!important}.app{display:block}}
.btn.ms{width:100%;justify-content:center;padding:10px;border-color:#8c8c8c;margin-bottom:6px}
.or{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:12px;margin:14px 0}
.or:before,.or:after{content:"";flex:1;border-top:1px solid var(--line)}